Frequently Asked Questions

The Vice World is a B2B-only wholesale supplier. Our accounts are available to licensed businesses including retail stores, repair shops, kiosks, online resellers, and distributors. A valid business license and resale certificate are required during registration.

Click the Register link at the top of the page and fill out the B2B registration form. You’ll be asked for your business name, contact information, and to upload your resale certificate. Once submitted, our team will review your application and approve your account — typically on the same business day.

We review and approve most wholesale account applications on the same business day. You’ll receive a confirmation email as soon as your account is approved, and you’ll then be able to log in and see wholesale pricing on all products.

Wholesale prices are only visible to approved business customers. Once you register and are approved, log in to unlock pricing on every product. This protects your wholesale pricing from being seen by end consumers and competitors.

No minimum order required. You can order any quantity, from a single piece to full case packs. Mix and match products across categories however works best for your business.

Yes. We operate on a tiered pricing system with three wholesale levels — Standard, Preferred, and VIP — each offering progressively better discounts. Your tier is assigned based on order volume and account history. Contact us if you’d like to be considered for an upgrade.

Once logged in, you can use our Bulk Order tool in your account dashboard to quickly add multiple items by SKU. You can also build and save Purchase Lists for recurring orders, making reordering fast and simple.

Yes. For large orders, special SKUs, or custom packaging needs, use the Request Quote feature on any product page, or contact us directly at sales@theviceworld.com.

We offer two shipping options:

• Local Pickup (By Appointment) — free pickup at our New York location. After placing your order, our team will reach out via email to coordinate a pickup time.
• Flat-Rate Shipping — continental US shipping at a flat rate with free shipping available above a minimum order threshold

Orders placed before 2:00 PM EST on a business day typically ship the same day. Orders placed after 2:00 PM or on weekends and holidays ship the next business day. You’ll receive a tracking number by email as soon as your order leaves our warehouse.

Currently we only ship within the continental United States. For international inquiries, please contact us at sales@theviceworld.com and we’ll work with you on a case-by-case basis.

We accept the following payment methods at checkout:

• All major credit and debit cards (Visa, MasterCard, American Express, Discover) via Stripe
• PayPal

All transactions are secure and processed through industry-standard encrypted gateways.

Your payment method is charged at the time you place your order. For approved accounts placing large or custom quote orders, alternative terms may be available — contact us to discuss.

If you’ve submitted a valid resale certificate during registration, your account will be marked as tax-exempt and you won’t be charged sales tax on qualifying orders. If your resale certificate is missing or expired, sales tax will be applied at checkout based on applicable state rates.

Log in to your account and go to Account Details to upload a new or updated resale certificate. Our team will review and update your tax-exempt status within one business day.

Click the Login link and select “Lost your password?” to receive a password reset email. If you don’t see the email within a few minutes, check your spam folder or contact us at sales@theviceworld.com.

Yes. Our Subaccounts feature lets you add team members to your wholesale account. Each subaccount has its own login, and all order history rolls up to the main account. Manage subaccounts from your account dashboard after logging in.

Log in and go to Addresses in your account dashboard to add or update your billing and shipping addresses at any time.